Frequently asked questions

What is rungismarket.com and how does it work?

rungismarket.com is the e-commerce site for Rungis Market wholesalers, and the new digital gateway to the largest fresh produce market in the world. The service allows any professional in France to simplify and optimize their fresh produce supplies, while reducing their bills.

The service allows you to order all of Rungis' fresh produce in all categories (fruit and vegetables, butchery, seafood, dairy, equipment, etc.) directly online, and to receive the order in record time, with a single delivery and a single invoice.

The quality of service and its reliability are outstanding thanks to state-of-the-art logistics and innovative technology.

How do I create an account? How do I log in?

You can create an account in a few clicks by going to https://rungismarket.com/en/register, where you will be able to specify the information specific to your establishment and your delivery address (see TOS).

To connect, you will have to fill in the email and password you chose when you registered.

I did not receive the email to create my profile

If the email confirming the creation of your internet account has not arrived in your inbox within 5 minutes after the creation of your account, please check your junk mail / spam.

I forgot my password, how do I reset it?

You can reset your password at any time via the "forgotten password" link, visible on the login page, and accessible via the 'Profile' icon at the top of the page, also accessible via https://rungismarket.com/en/lost-password.

My account is inactive, how can I reactivate it ?

We invite you to contact our support department - via the site's instant messaging system, by email: support@rungismarket.com or by phone: +33 7 67 56 24 50 - in order to help you reactivate your account.

I would like to change my account information (name, contact information, payment method, etc.).

Depending on the type of information, you can make the changes in your account, accessible via the 'My establishment' section or by contacting our support team - via the site's instant messaging system, by email: support@rungismarket.com or by phone: +33 7 67 56 24 50.

My company is changing its name, what should I do?

We invite you to indicate to our support service, via email : support@rungismarket.com, the new documents in order to update your account.

How do I add other businesses to my account?

To add other establishments to my account, please contact your sales representative.

How do I move from one business to another in my account?

You can switch from one business to another by opening the side menu on the left, opening the drop-down menu under your profile name, and selecting the school of your choice.

Is it possible to refer other people ?

You can sponsor other businesses once you have placed your first order. To do so, click on 'Refer a Friend' on the left side menu. You will then be able to share your referral code with the professionals of your choice, and benefit from the advantages indicated once the conditions have been met.

How do I know if the products are of good quality?

rungismarket.com guarantee is that we only sell products with a minimum freshness guarantee. All our products have a best-before date.

Every morning, before your order is dispatched, our preparation team checks the quality of the goods sent. If we see a damaged product, we change it before your order is dispatched.

Finally, if you encounter a problem with your order, our after-sales service team will be able to organize a return or refund of the affected merchandise.

Can we choose the merchant we buy from?

Thanks to the filters option, you can select products directly from a specific wholesaler in the rungismarket.com catalogue.

You can specifically filter by wholesaler in each category: Fruit / Vegetables / Creamery / Seafood / Butchers / Delicatessen / Caterers / Groceries.

Find your usual wholesalers in just a few clicks and order their products directly!

I want to order from a wholesaler that is not listed on rungismarket.com

The catalogue currently lists more than sixty wholesalers from different categories:

• First option: If you do not see your usual wholesalers listed on rungismarket.com , you can contact us directly by email at support@rungismarket.com or by phone on +33 7 67 56 24 50.
• Second option: If you have already placed an order with us, contact your account manager directly, sharing the name of the supplier you would like to see on rungismarket.com.

How can I find organic and French products?

We want to be as transparent as possible regarding the information about the products listed, while giving you the opportunity to buy local products and favor short distribution channels.

That's why we're offering you a more intuitive and optimised product search to find these types of products in our catalogue.

Go to the filter section of our catalogue to select your products according to :

• quality labels
• the type of slaughter
• their origin

What are your SLDs?

Do all the products of an order are part of a single delivery?

Yes ! One of the biggest advantages of rungismarket.com is that all your products are pooled into a single order and a single delivery. In other words, whether you order vegetables, butcher's products or dairy products, you only receive one delivery! This saves you time, allowing you to concentrate on your core business - cooking ❤️.

What are the conditions to place an order?

To place an order, you must have an active account and reach the minimum order of 100€ HT.

Until what time can I place an order?

With the exception of specific products, you can place an order until 11:59 pm the day before the delivery date (if you are in the geographical area that allows it - Paris and its inner suburbs; and a few hours less for other French regions).

Is it possible to build a cart from an old order?

It is possible to add products from an old order to the shopping cart by accessing the order in question and clicking on "actions" then "reorder". You can also add them to a shopping list for future orders.

I need help to place my order, can you help me?

You can reach our team to place your order. Contact us by email: support@rungismarket.com or by phone: +33 7 67 56 24 50. Contact us to obtain prices adapted to your volumes, if you have questions about delivery or referenced products.

Is it possible to modify an order already validated ?

You can modify a validated order via the "my orders" page, by modifying the quantity of products ordered as well as by adding or removing products to it, while respecting the time constraints of each product.

Can different people from the same business place an order?

You can order from the same address used to create the account, or you can create multiple user accesses for the same account.

Go to: Team > My team > click on “Invite a user”.

Each user account has a specific role:

• Manager: This is the most important role, as it receives all documents associated with the account (invoices, delivery notes, encrypted delivery notes, etc.). He can also place orders and add new users to his establishment.
• The employee: can only place orders and receive delivery notes.
• Accountant: he only receives invoices automatically by e-mail, or he can access them directly from his account.

Thanks to this feature, you can optimize your work time and facilitate the ordering process, whether you have one or several establishments!

Is it possible to modify the delivery date of my order?

To do so, we invite you to create a list of favorites from the order placed, then delete the current order (if the schedule allows it), and finally send back the order for the desired day that you can recreate in one click from the list of favorites.

How do I report an anomaly in the order I have just received (missing product, damaged product)?

You can declare any problems encountered when you sign your delivery note. This will be issued from 12 noon on the day your order is received.

To do this, simply go to "Menu" (top left), select "My orders", click on the order concerned and then click on "Sign delivery note". You can then rate the order according to several criteria that will be visible. If you have encountered a problem with a product you have just received, tick the box "A problem with one or more of your items". Then select the product concerned and choose the problem.

You can also report the problem directly via the chat bubble at the bottom left of your profile home page.

What is the purpose of a shopping list?

A shopping list is used to identify products that interest you, that you will be buying for a future order or on a regular basis to save time. By placing products in a shopping list, you will be able to find them easily and quickly.

How do you create a shopping list?

There are 4 different ways of creating a shopping list:

1. Menu > Shopping list > create a new list > search for the products you want > press the “heart” icon then select the shopping list in which you want to find your products.
2. You can also create a shopping list directly using the “heart” icon on the product page.
3. You can also create a shopping list from the basket (basket > convert to "Shopping list").
4. You can create a shopping list of products for a past or current order (menu > my orders > drop-down wheel > create a list).

Tip: It's often advisable to create a shopping list by product category!

How to add or remove products from a shopping list?

To add a product to a shopping list :

• Go to the product page,
• Click on 'Add to a list',
• You can create & name a shopping list, or add it to an existing list by clicking on it.

What payment methods are accepted?

The accepted payment methods are :

• Payment by credit card (Visa, MasterCard, American Express),
• Payment by direct debit (via SEPA mandate),
• Payment by bank transfer can also be considered, at the sole discretion of the rungismarket.com team.

What are the payment deadlines?

An invoice is issued every 10th, 20th and last day of the month. It gathers all the delivery notes issued during the previous decade, and is available on your customer area. This invoice is due upon receipt.

Can I pay in installments ?

It is not possible to pay an invoice in several installments.

Can I change the location or the delivery time?

To do so, please contact our support team - via the site's instant messaging system, by email: support@rungismarket.com or by phone: +33 7 67 56 24 50 - before 5:00 pm the day before the delivery date. We will do our best to update your delivery information.

Is it possible to cancel a past order?

If you wish to cancel an order you have placed, go to your [rungismarket.com] space (http://rungismarket.om/). Depending on the time of day and the time constraints of the products ordered, it may not be possible to cancel the order.

What are the delivery costs ?

Paris and its suburbs: 4.9€ HT delivery fee for an order between 100€ HT and 250€ HT. No delivery fees for orders over 250€ HT.

Rest of France (except Corsica): additional shipping costs calculated dynamically in your cart according to the weight of your order and your delivery address. Do not hesitate to contact our support team - via the site's instant messaging system, by email: support@rungismarket.com or by phone: +33 7 67 56 24 50, to find out more.

What are the delivery times ?

Paris and its suburbs: order until 11:59 pm for delivery at 6 am the next day.

Rest of France (except Corsica): Order until 11:59 pm for delivery the next day (D+2).

Can I be delivered without being present at the reception of the goods ?

Yes, thanks to our autonomous delivery service. To set up this service, your account manager needs to get the means to access your establishment (keys, digicode, alarm code, etc.) and the necessary instructions for delivery.

What are the delivery days?

Deliveries are made from Monday to Saturday, except for certain departments, depending on your delivery address. Please contact our support team - via the site's instant messaging system, by email: support@rungismarket.com or by phone: +33 7 67 56 24 50, for more details.

What are the delivery slots?

Deliveries are made in 3-hour slots in the following departments: 75/92/93/94, between 6am and 11am (6am-9am; 6:30am-9:30pm; 7am-10am; 7:30am-10:30am; etc.)

In the rest of France (except Corsica), we guarantee delivery before 11am.

Do I have to sign a delivery note when I receive my order ?

No, except in special circumstances and at the request of the delivery person. The signature of the delivery note is done online on your customer area, available after your delivery.

Who is responsible for delivery?

Delivery is carried out by rungismarket.com's transport provider(s).

How do I request a refund or make a claim on the quality of a product?

Claims relating to products received should be made directly on your account, when validating the delivery slip. You can then indicate the product(s) missing and/or with anomalies. You can also report them to our support department available via the site's instant messaging system, by email: support@rungismarket.com or by phone: +33 7 67 56 24 50, until 5pm on the day of delivery.

My delivery still hasn't arrived. What should I do?

Our online support is available - via the site's instant messaging system, by email: support@rungismarket.com or by phone: +33 7 67 56 24 50 - to help you as early as 6:30 a.m., and will inform you about the status of your order.

Is a return possible?

rungismarket.com can decide to come and recover the product that is the subject of a complaint (see TOS). Please contact our support department as soon as possible using our online chat.